A. dataDirector is a fully outsourced billing solution for telecommunication companies of all sizes. Supported by best of breed software technology, and delivered under high performance outsourced services, dataDirector allows you to focus on the key drivers in your business.
The dataDirector technology is a web-delivered application that captures “usage” data from multiple sources and across virtually any network, and applies billing rules to the data in order to generate accurate invoicing.
Invoices can be delivered electronically or in the more traditional form of paper billing.
By focusing on the Billing, Payment and Collections business processes Trysoft delivers exceptional performance in telecommunications revenue generation.
A. If you are a licensed carrier, wholesaler or reseller of voice minutes or data then dataDirector can assist you in increasing your revenue through accurate billing and provisioning and reduce your Billing and Operational Support Costs.
If your business is growing rapidly, or you are struggling to manage your billing dataDirector offers relief in a fully outsourced service allowing you to concentrate on your core business.
A. dataDirector provides a simple interface to complex Telco products and provides full supply chain management to help you cope with the changing structure of the telecommunications industry.
In its primary form dataDirector is fast and inexpensive to deploy. For more complex environments dataDirector can provide support for your precise business processes through comprehensive customisation of the application.
As well as aggregation of billing in converged telco environments, dataDirector could also provide support for converged utilities markets and support multi-service retails that sell both telco and other utility services such as electricity or gas.
A. As the telecommunication industry becomes more complex operators must focus much more heavily on their core business of product development and sales and marketing. By outsourcing you billing and provisioning services you can reduce your costs and improve the effectiveness of your business processes by adding the automation benefits delivered by dataDirector.
A. dataDirector is highly cost effective because the cost scales with the volume of transactions you process through the system.
As dataDirector is a bureau based billing and provision service it means there are no software license fees. The charges are based on a once only setup fee to configure and deploy your billing solution plus an ongoing monthly fee, based on a percentage of billed revenue, for applications management, hosting, maintenance and support.
Monthly fees can be as low as 1% but depend entirely on the complexity of the features access.
A cost benefit analysis against your existing or planning billing operations will almost certainly show an immediate and significant saving.
A. dataDirector can be rapidly deployed. The exact length of time is dependent on the amount of data migration/input required, the number of suppliers for provisioning, the number and complexity of products and services on offer and other factors specific to each individual telecommunications provider.
Of course, a dataDirector deployment can bee as simple or as complex as your environment demands.
A. If your products rely on the same communications technology as previously
billed products you should be able to establish the new product model on-line
and in minutes.
If you’re introducing an emerging technology your dataDirector Account
Manager can help you define the most effective way of including the new
service into your existing billing platform.
A. The minimum term of contract is usually 24 months however, longer terms of engagement attract more cost effective pricing.
A. We offer general training on our products and services, as well as customised training sessions to meet our clients’ specific requirements.
A. We provide three levels of technical support services to our dataDirector clients.
i) Premium support
24 hour support, 7 days per week
Login to Ticketing System
Unlimited tickets
After hours phone support included
Updates to the latest release of the purchased product, free of charge.
ii) Standard support
Office hours support; weekdays between the hours of 8.30 and 5.30pm (AEST).
Login to Ticketing System - check
30 tickets per month included
Additional ticket fees may apply
After hours support available at per-incident rate
Updates to the latest release of the purchased product, free of charge.
This level of service is included in the dataDirector monthly
service fee.
iii) Per-incident support
Support is provided when required and the client is billed for time and
materials.
Use of the after hours support line is charged at per-incident rate.
A. Yes. The infrastructure is housed in a class A data centre, the installation is protected by firewall security and high availability load-balanced infrastructure with failover.
A. dataDirector allows for monthly and anniversary billing cycles and multiple concurrent invoice streams for the same account based on anniversary billing.
A. Several standard invoice formats exist and are growing in number all the time. Invoices can be customised by adding your logo, colour and style to present your brand to your customers. Advertising and customer service messages can also be incorporated into the design of your invoices if you wish.
A. dataDirector will support multiple currencies and is currently used
by clients billing their customers in AUD$ and USD$.
A. BillMan is a comprehensive solution to the complex billing requirements of energy retailers. Essentially it is a rating engine that generates bill lines based on customer, contract, charge and meter data.
BillMan can be delivered over the internet through our bureau based service model, dataDirector, to satisfy electronic billing for utilities and enabling quick deployment, easy integration, versatility and service upgrades.
A. BillMan has been designed as a flexible modular billing engine that is largely data driven. This enables the user to create new charges based on existing charge templates, without making changes to the code base. It also enables our clients to enjoy many of the benefits of a bespoke system at a fraction of the cost.
BillMan can be deployed in a number of ways:
A. BillMan is a cost effective and low risk billing solution. The cost depends on the deployment method and the degree of customisation required.
A. BillMan can be rapidly deployed. The length of time taken to deploy the system is dependent on the deployment method and the degree of customisation required.
A. BillMan employs a role based security model with different access privileges assigned to each role. All users require an individual password to gain access to the system.
A. Outsourcing allows companies to reduce recruitment and training costs and provides them with access to specific skills and expertise for individual projects and/or teams.
It also enables companies to focus resources on their core business activities such as product and market development, service delivery and client care.
A. Trysoft has been providing industry-specific outsourced IT services to some of Australia's leading utility providers and Government departments for almost 2 decades. We use proven technologies to deliver low risk, efficient and scaleable solutions to our clients' specific business requirements.
A. Trysoft provides a flexible approach to pricing and engaging with clients, from fixed cost projects to time & materials arrangements.
A. Trysoft is committed to best practice standards, processes and technology and follow the Process MeNtOR Methodology to deliver software solutions on-budget and on-time.
We have been working with the majority of our clients for over a decade which we believe to be a testament to the success of the projects and solutions we have delivered.
A. We only employ professional personnel. All our staff are required to commit and adhere to strict confidentiality agreements as part of their terms of employment. Whether working at client sites or working in our offices, you can rest assured that our people will respect and protect your Intellectual Property.
Trysoft has confidential agreements in place with many of our clients and our systems and records are protected by tight security procedures.
